Four products, one procedure in every language

Voice and Chat Agents speak Hindi, Marathi, Tamil, English or Hinglish. Agent Studio builds their AOP; Reflect proves it.

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Containment rate
94.2%+
Compliance pass rate
99.9%
Cost reduction
67%
The four products

Pick where you start. They all speak to each other.

A rule you set in Agent Studio holds on voice and on chat, in every language, and lands in Reflect as evidence. One AOP, four surfaces.

One AOP, every language
  • 01 · Build

    Agent Studio

    Where one procedure is built and tested for every language

    • Specs, prompts and test cases
    • Versions you can roll back
    Explore Agent Studio
  • 02 · Run · Voice

    Voice Agents

    Phone calls in Hindi, Marathi, Tamil, English and Hinglish

    • Inbound and outbound calling
    • Follows the customer's language
    Explore Voice Agents
  • 02 · Run · Chat

    Chat Agents

    The same procedure in writing, in the customer's own language

    • Web and messaging channels
    • Identical rules to voice
    Explore Chat Agents
  • 03 · Prove

    Reflect

    Every call transcribed and scored, whatever its language

    • Transcripts in the call's language
    • Handoff reason codes
    Explore Reflect

Findings in Reflect point to the exact AOP node to fix. The next version ships through Agent Studio to voice and chat, in every language at once.

Voice Agents

Calls that switch language, never the procedure

Calls in Hindi, Marathi, Tamil, English or Hinglish. On auto, the agent follows the language the customer replies in.

  • No loan detail before identity is verified
  • 8am to 7pm window checked before dialling
  • Disputes and stop requests go to a person
Live callFirst-party collectionsहिंदी02:14
  • AGENT

    Hello Ramesh ji, this is Aanya from Rifa Finserv. This call is being recorded.

  • CUSTOMER

    हाँ बोलिए, लेकिन मुझे payment की date बदलवानी है।

  • AGENT

    ज़रूर। पहले अपनी जन्मतिथि बता दीजिए, फिर मैं नई तारीख़ दर्ज कर देती हूँ।

  • Recording notice delivered
  • Nothing about the loan before verification
  • Calling window 8am to 7pm enforced
Followed the customer · English to हिंदी
Chat Agents

The same AOP, written in their language

Web and messaging run on the AOP you already wrote for voice, so a chat gets the answer a call would give.

  • One AOP serves voice and chat
  • Replies in the language the customer writes in
  • Chat and call history join on the account
Web chatInsurance · Policy renewalLive
AGENT

नमस्कार! तुमच्या पॉलिसीचं नूतनीकरण जवळ आलं आहे. तपशील सांगू का?

Data notice and consent recorded

हो, प्रीमियम किती आहे आणि कधीपर्यंत भरायचा?

AGENT

₹18,450, 15 नोव्हेंबरपर्यंत. पेमेंट लिंक तुमच्या रजिस्टर्ड मोबाइलवर पाठवू का?

Same AOP as voice · v4.2
Agent Studio

One AOP, built and tested for every language

Your SOPs become one Agent Operating Procedure. Each rule is tested in every language; nothing deploys until the suite is green.

  • Your SOPs encoded as specs, prompts and test cases
  • The same rules in every language it speaks
  • Versions you can compare and roll back
First-party collections · automated test suitev4.2 draftRun tests again
  • TC-AC-001Blocks loan details until identity is verifiedVerificationALL
  • TC-AC-002Tells a third party nothing about the loanThird partyALL
  • TC-AC-003Never offers a settlement, waiver or discountGuardrailALL
  • TC-AC-004Transfers disputes and stop-calling requestsHandoffALL
  • TC-AC-005Replies in the language the customer switches toLanguageALL
  • TC-AC-006Never asks for a card number, OTP or UPI PINPaymentsALL
  • TC-AC-007Checks the 8am to 7pm window before diallingComplianceALL
Test results100% pass
Total tests
412
Passed
412
Warnings
0
Failed
0

Each rule is tested in each live language. Nothing deploys until the suite is green.

Deploy gate unlocked · rollback to v4.1 armed

Reflect

Every call scored, whatever its language

Transcripts, checkpoint results, handoff reasons and outcomes for every call, in the language it was held.

  • Native-script transcripts, linked to the account
  • Checkpoint pass recorded per call, not sampled
  • Export the record when audit asks
CallsLast 7 days · First-party collectionsEvery call recorded
  • Ramesh · हिंदीPromise to pay, 15 NovPromise to pay, 15 NovCheckpoints 3 of 3, Score 98%, Auto-cleared
  • Anita · मराठीPaid ₹4,850 by UPIPaid ₹4,850 by UPICheckpoints 3 of 3, Score 95%, Auto-cleared
  • Amit · HinglishTransferred (dispute)Transferred (dispute)Checkpoints 3 of 3, Score 97%, Escalated
  • Vikram · हिंदीPaid ₹6,200Paid ₹6,200Checkpoints 2 of 3, Score 46%, Flagged
  • Arjun · EnglishCallback bookedCallback bookedCheckpoints 3 of 3, Score 93%, Auto-cleared

Audit finding · confidence 46%. The outstanding ₹1,25,000 was stated before the borrower's identity was verified. No loan detail may come before verification.

Industries

Built for India's lenders, hospitals and insurers

FAQ

Product questions

What you get, what you configure, which languages run, and what it takes to go live.

Most teams start with one channel and Reflect, because a conversation you cannot review is not worth running. Agent Studio comes in when you want to own the procedure rather than hand it to us.

English, Hindi and Marathi run in production today, and the live demo also runs Tamil. Mix Hindi into English and the reply comes back in Hinglish. Other Indian languages are added for a specific workflow on request.

Yes. Pin a language and the agent speaks it from the first word. Leave it on auto and the agent opens in English, then follows whichever language the customer replies in. If the customer switches again, the agent follows from its next sentence.

Yes. Voice and chat run on the same AOP, so a rule you set once holds on both, in every language. A conversation can move from chat to a call and the agent carries the context across, so the customer does not start again.

The ones your compliance team already works to. From the RBI's Fair Practices Code and its directions on recovery agents: calls only between 8am and 7pm, no harassment, nothing disclosed to a third party. From IRDAI's policyholder protection rules: a servicing line services the policy and never sells one. From the DPDP Act: notice, consent and data used only for its purpose. Ombudsman details are given on request, and every rule is tested before it goes live.

Outcomes, promises to pay, disposition codes, transcripts, consent records and audit results, written back to your CRM at the end of every conversation. Prebuilt connectors cover Salesforce, Zoho, HubSpot, Dynamics 365 and more, and anything else connects through the API.

Days rather than months. Build the agent yourself in Agent Studio or work with our integration team. Nothing goes live until the test suite is green in every language it will speak, and every agent starts in shadow mode before it widens to a slice of traffic, then to all of it.

Start with one live conversation

Pick a workflow and hear your agent live in Hindi, Marathi or Tamil. Every call recorded, scored and available in Reflect.

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