Patient calls that verify first and never guess
OPD bookings, reminders and billing for hospitals and clinics in Hindi, Marathi or English. The agent never gives medical advice.
- SOC 2 Type II
- ISO 27001
- ISO 42001
- Containment rate
- 94.2%+
- Compliance pass rate
- 99.9%
- Throughput increase
- 3.2x
- Cost reduction
- 67%
In healthcare, every conversation is a compliance event
Privacy, consent and the line between booking and medical advice must hold on every call, in every language. Today large teams do that work.
- 01
Every call touches patient data
Names, reports and appointments are personal data once spoken. A wrong answer to the wrong person, even a relative, is a breach.
- 02
Front desks are the bottleneck
OPD queues, missed calls and no-shows cost access to care, and the same question gets a different answer depending on who picks up.
- 03
Nobody can prove what was said
Without transcripts and checkpoint results you cannot show what the line told a patient, in which language, or to whom.
Every call scored, in every language.
What the agent handles in healthcare
Each workflow is a section of the same Agent Operating Procedure (AOP), with its own tests and audit checks in every language.
Access
OPD appointments
Book, move or cancel against the live schedule, two slots at a time, with the consultation fee stated and the booking reference sent by SMS with consent.
- Visit
- Cardiology OPD · Dr. Rao
- Slot
- Tue 10:30 am · Main block
- Fee
- ₹800 · as displayed
- Written to
- Hospital system
Checkpoints on this call
- Identity verification
- Two slots per turn
- Fee as displayed
- SMS only with consent
4 of 4checkpoints passed, written to Reflect
Don't read about it. Hear it.
Pick a language and a situation, then talk to Ananya, the agent your patients would get. All names and records are fictional.
Rules the AOP encodes for patient calls
Every rule becomes a test in every language. Nothing deploys until all pass. Reflect scores live calls too.
Visit the Trust Center- SOC 2 Type II
- ISO 27001
- ISO 42001
- AES-256 at rest
- TLS 1.3 in transit
- Identity verificationName and date of birth confirmed before any appointment or report detailTest · pass
- Never a doctorNo advice and no results read out; an emergency gets 112 or 108 at onceTest · pass
- Notice and consentPurpose stated and consent logged before patient data is taken (DPDP Act)Test · pass
- No sex determinationRefused in approved words, never with a hint (PCPNDT Act)Test · pass
- Third partiesRelatives hear nothing unless recorded as the patient's authorised attendantTest · pass
- Recording disclosureVerbatim in each language: “हा कॉल रेकॉर्ड होत आहे”Test · pass
Healthcare questions
What the agent does, in which languages, what it will never do, and how you prove it afterwards.
The patient's name and date of birth are confirmed, in whichever language they speak, before any appointment or billing detail is read out. Report status needs a one-time code sent to the registered mobile, and relatives hear nothing unless recorded as the patient's authorised attendant.
No. It is never a doctor: symptom, medicine and report questions go to your clinical staff, and it never reads out a result or says whether one is normal. A medical emergency stops everything at once: the agent gives 112 or 108 and hands the call off, with a reason code in Reflect.
Before taking details, the agent says what they are for and logs the patient's consent, and it asks separately before sending SMS reminders. Consent, the transcript and the reason for any transfer are written to the record and to Reflect.
Yes. The agent reads open OPD slots from your hospital or practice management system through its API, offers at most two at a time with the consultation fee, and writes the booking, the SMS consent and the call summary back to the record.
English, Hindi and Marathi run in production today, and the demo on this page also speaks Tamil; other Indian languages are added for a workflow on request. On auto the agent opens in English and follows whichever language the patient replies in. Every language runs on the same AOP, so verification, notices and the audit trail hold the same way.
Open the call in Reflect: the recording, the transcript in the language it was spoken, checkpoint results and the reason for any transfer, searchable by patient, agent or campaign. Every call is scored, not a sample.
Performs. Complies. Proves.
See an agent take a patient call in Marathi or Hindi, verify first, hand off cleanly and leave the record to prove it.
