About Rifa AI

Voice AI for the calls regulators actually listen to.

We build voice and chat agents for debt collection, healthcare, and insurance, environments where one missed disclosure is a fine, and every conversation has to hold up in an audit.

Rifa AI

Why Rifa exists

Most AI voice companies built for outbound sales. We went the other direction.

The conversations that need help the most aren't the easy ones. They're the regulated ones, collection calls that require Mini-Miranda disclosures, healthcare intake under HIPAA, insurance claims with prescribed scripts and escalation triggers. The conversations where a single missed step is a CFPB complaint, a HIPAA breach, or a class action.

Generic AI agents can't operate here. They hallucinate disclosures, miss escalation cues, leave gaps in the audit trail. Compliance teams reject them in the first review. So enterprise contact centers stay stuck, growing headcount linearly with call volume, training new agents for months before they're production-ready, and still missing checkpoints in 1 of every 8 calls.

We started Rifa to build voice AI you can actually put on a regulated call, and prove it complied.

Every Rifa agent is built with compliance enforced in real time, not reviewed after the fact. Every conversation produces a transcript, a checkpoint log, and a reason code. Every handoff to a human carries full context, so customers never have to repeat their story. That's the product. That's the company.

Our Principles

What we build on.

Four principles that shape every product decision, from how Reflect generates audit trails to how our smart handoff engine decides when to bring in a human.

01

Compliance is a product feature, not a checkbox.

Required disclosures, policy enforcement, and escalation triggers are built into the agent runtime. Not added later. Not flagged in review. Enforced live, on every call.

02

Every conversation should be provable.

No call leaves Rifa without a transcript, a checkpoint log, and a reason code. Reflect makes the audit trail the default, not an export.

03

Humans handle exceptions, not basics.

The AI absorbs the volume. Your best agents get the disputes, hardships, and edge cases that actually need judgment, with full context already loaded.

04

Your data stays yours.

Rifa never trains on customer conversations. Data residency available in US, EU, and custom regions. Complete audit logs for compliance and security investigations.

Security

Built for the security review.

We sell into banks, healthcare networks, and insurers. That means our security posture has to clear procurement before our product ever gets evaluated. So we built it in from day one.

Visit the Trust Center
SOC 2 Type II

SOC 2 Type II

Independently audited security controls, reviewed annually.

ISO 42001

ISO 42001

AI management system standard, governance over how AI is built and deployed.

ISO 27001

ISO 27001

Information security management certified across our infrastructure.

Our Team

The team building Rifa.

Sameer Fulzele

Sameer Fulzele

CEO

Leads product strategy & enterprise GTM.

Shubham Khoker

Shubham Khoker

Chief Growth Officer

Owns growth, partnerships & enterprise pipeline.

Vidit Chopra

Vidit Chopra

Business & Operations

Runs enterprise deployment & customer success.

Yuvraj Singh

Yuvraj Singh

Product & Design

Shapes the UX across the agent platform.

Nilesh Bhosale

Nilesh Bhosale

Voice Infrastructure Lead

Builds the real-time voice & telephony stack.

Aditya Joshi

Aditya Joshi

Engineering Lead

Builds the agent runtime & policy engine.

Trunal Khobragade

Trunal Khobragade

Integrations

Owns CRM, telephony & dialer integrations.

Xypnox

Xypnox

Platform Engineering

Builds platform tooling & developer infrastructure.

Narun Yadav

Narun Yadav

Compliance Systems

Builds the observability & audit-trail layer.

Gautam Gupta

Gautam Gupta

Machine Learning

Builds the conversation models & evals.

Shubham Vyas

Shubham Vyas

Backend Engineering

Owns backend services & data pipelines.

FAQ

Frequently Asked Questions

Clear answers for buyers evaluating AI agents for regulated industries.

Rifa AI is a platform for building and deploying voice and chat AI agents purpose-built for regulated industries like debt collection, healthcare, and insurance. It includes Reflect, an observability product for compliance verification and performance monitoring.

Most customers deploy their first production AI agent in under 2 weeks. The no-code agent builder and pre-built compliance templates accelerate time-to-value significantly compared to custom development.

Reflect is Rifa AI's observability product that provides transcripts, compliance verification, and unified performance metrics across AI agents, human agents, and hybrid handoffs. It enables audit-ready documentation of every conversation.

Rifa AI includes built-in compliance controls: required disclosure verification (like Mini-Miranda), real-time policy enforcement, automatic escalation triggers, complete audit trails, and checkpoint completion tracking through Reflect.

Rifa AI's smart handoff engine detects exceptions (disputes, hardship claims, attorney involvement) and routes to human agents with full context: conversation summary, key fields, and reason codes, so customers never repeat their story.

Rifa AI is purpose-built for regulated industries including debt collection (FDCPA compliant), healthcare (HIPAA compliant), insurance, financial services, and other high-compliance environments requiring audit-ready AI agents.

Yes, Rifa AI is SOC 2 Type II compliant with independently audited security controls. Additional security features include AES-256 encryption, role-based access control, and data residency options for US, EU, and custom regions.

No. Rifa AI never uses your conversation data to train models. Your data remains yours, with complete audit logs for compliance reporting and security investigations.

Performs. Complies. Proves.

See Rifa AI handle a live collection call with required disclosures, smart escalation, and full audit trail. Then decide if your current system can keep up.

Rifa AI Dashboard