One platform for provable conversations, in every language

Voice and chat agents that follow your rules in English, Hindi and Marathi, switch with the customer and leave a provable record.

Try It Live
The problem

Demo magic breaks on real-world compliance

Three things break the moment an agent leaves the demo and meets a real customer.

Same agent, real call3 rules dropped
  • AGENT

    Hello, calling about your ₹1,25,000 personal loan. Can you confirm the EMI is still pending?

    Loan discussed before verification
  • CUSTOMER

    अरे, मैंने तो last week ही UPI से pay कर दिया था।

  • AGENT

    Okay. So about that pending EMI, can you pay it today?

    Stayed in English, payment claim ignored
No transcript stored. No checkpoint record. Nothing to show an auditor.
  1. 01

    Passing a demo is not proof of reliability.

    Real customers interrupt, slip from English into Hindi and go off-script, and LLM responses vary. Demo tests cannot guarantee live calls.

  2. 02

    Compliance is not a prompt.

    Calling windows, the third-party rule and consent must hold on every call and in every language, not as suggestions a model may follow.

  3. 03

    Nobody can prove what happened.

    Without transcripts, checkpoint results and reason codes per call, you cannot answer a grievance or an audit, or improve the agent.

Containment rate
94.2%+
Compliance pass rate
99.9%
Throughput increase
3.2x
Cost reduction
67%
Architecture

Agent Lifecycle Platform

One Agent Operating Procedure (AOP) guides how your agents are built, tested, monitored and improved, in every language they speak.

The Rifa agent lifecycle: voice, chat, email, documents and APIs feed one platform that builds, validates, observes and reflects on every agent, connected to CRMs, internal databases and payment APIs, under SOC 2 Type II, ISO 42001 and ISO 27001.
Capabilities

What Rifa agents actually do

Not a list of model features. These are the jobs an agent completes without a person in the loop, in the customer's own language.

Conversations

Handle routine conversations end to end

EMI follow-ups, appointment reminders, premium renewals and claim status updates, without a person on the line.

94.2%+Containment rate

Jobs completed on a live account

  • Promise to payNACH bounced on the 5th. EMI of ₹4,850 promised for 15 Nov and confirmed by SMS.Completed
  • Appointment reminderCardiology OPD on 12 Nov confirmed, and the reference sent by SMS with consent.Completed
  • Renewal reminderPremium of ₹18,500 due 18 Nov. Grace period stated and a payment link sent.Completed
Scale and languages

Built to run every call, in the language your customer answers in

One AOP holds in English, Hindi and Marathi. Switch mid-call; the disclosure and the record hold.

  • English
  • हिंदी
  • मराठी
  • + more on request
  • Uptime SLA99.9%Contractual, monitored
  • Throughput increase3.2xVersus the same team
  • Conversations audited100%Every call, every language
Recorded calls

Hear the agents on a call

Recordings with the collections and healthcare agents, in each language they were recorded in. Pick a call, pick a language and press play.

Talk to one live

First-party collections

0:002:26
Observability

Reflect is your control tower for AI operations

Transcripts in every language, handoff reason codes, workflow adherence and disclosure checks, in one place your risk team can open.

  • Every call transcribed in its own language and linked to its account
  • Checkpoint results recorded per call, not sampled
  • Handoff reason codes on every escalation
Conversations6.2%
12,480
Containment1.4 pts
94.2%
Checkpoint pass0.2 pts
99.7%
Escalated8.1%
724
Calls and outcomesWeekly outcomes and the containment rate
00.8k1.6k2.4k90%92%94%96%1 Sep8 Sep15 Sep22 Sep29 Sep6 Oct
Why calls left the agentReason codes on 724 escalations
  • Dispute41%
  • Already paid24%
  • Stop-calling request13%
  • Asked for a person12%
  • Low confidence10%
Flagged for review
3.1%
Audit passed
96.9%
Integrations

Easily integrate into any environment

Prebuilt connectors for telephony, CRM, knowledge, marketing and data. API-first for your loan, hospital or policy system.

Telephony and Chat7 connectors
Outcomes, promise-to-pay dates, payment-link status, transcripts and audit results write back into your CRM.
Security

Ready for the security review

Certified, audited and documented before your first call.

Visit the Trust Center

SOC 2 Type II

Security controls independently audited every year.

ISO 27001

Information security management system standard.

ISO 42001

Management system standard for using AI responsibly.

DPDP-ready

Supports notice, consent and data principal requests.

  • AES-256 at rest
  • TLS 1.3 in transit
  • SSO and role-based access
  • Full audit logs
  • Recording and consent
  • Calling windows enforced
  • 99.9% uptime SLA
Go live

From the documents you already have to a live, provable agent.

Drop in your procedures, pick the languages, connect your systems and go live behind a test gate in days. Every version can roll back.

Versioned, test-gated, reversible

  1. 01 · Set up

    Drop in what you already have

    Upload SOPs, scripts and policies in any format. Agent Studio turns them into one AOP for every language you choose, and every rule becomes a test.

  2. 02 · Connect

    Plug into your systems

    Connect the CRM, loan management, telephony and payment systems your team already runs. Prebuilt connectors, API-first for the rest.

  3. 03 · Go live

    Go live behind the test gate

    Nothing deploys until the suite is green in every language. Start in shadow mode, then scale up. Reflect scores every call; any version rolls back.

FAQ

Platform questions

How the platform is built, its languages, what it connects to and when a call needs a person.

English, Hindi and Marathi run in production today, and other Indian languages can be added for a workflow on request; the live demo also runs in Tamil. Whichever language a call runs in, one AOP holds: the same disclosures, the same guardrails and the same record.

Yes. Pin a language and the agent speaks it from the first word. Leave it on auto and the agent opens in English, then follows whichever language the customer replies in and stays there. Mix Hindi into English and the reply comes back in Hinglish.

The platform is the engine: the procedure runtime, the guardrails and the evidence layer. The products are what you use on top of it. Every product runs on the same platform, so a rule you set once holds everywhere, in every language.

Every rule in the AOP is enforced as a checkpoint, not suggested in a prompt: collections calls only between 8am and 7pm, as the RBI's directions on recovery agents require, nothing about a loan disclosed to anyone but the borrower, and insurance calls kept to servicing, never selling. Each rule becomes a test, nothing deploys until the suite is green, and Reflect records whether every checkpoint held on every call.

Telephony and chat platforms such as Five9, Twilio, Amazon Connect, Genesys and Cisco; CRMs including Zoho, Salesforce, Dynamics 365 and ServiceNow; knowledge in Google Drive, Contentful or plain PDFs; and data platforms from Amazon S3 to Databricks. Your loan, hospital or policy system connects through the API, and outcomes write back to your system of record.

Disputes, stop-calling requests and grievances transfer to your team in the moment, with full context and a reason code, never as a cold handoff. A medical emergency stops the call at once: 112 and 108 are given and the call is flagged with a reason code. Ombudsman details are given whenever a customer asks.

Days rather than months. Build the agent yourself in Agent Studio or work with our integration team. Either way you get a compliant agent with full observability from day one.

Performs. Complies. Proves.

See the platform handle a live call in Hindi, Marathi or Tamil, with the required disclosures, a clean escalation, and the record to prove it.

Reflect showing an Indian collections call: the interactions list, the call's metadata and its Hindi transcript