Two products, one platform. Talk to both.
Voice AI and Chat AI run on the same platform, the same procedures, and the same guardrails. Three agents are live below across collections and healthcare. Take a real call in your browser, or work the same procedure over text and carry it into a call mid-conversation.
Three agents, each on two channels
Pick a scenario. The voice agent and the chat agent below are the same agent, running one procedure and one set of guardrails over two channels, so you can start in text and carry the conversation into a call. Push on them: ask for something out of authority, or say the thing that should end the conversation.
Robin is calling from Northgate Financial about an account 34 days past due. As the creditor, no debt-collector disclosure applies, but the arrangements Robin can offer are bounded and settlements are above her authority.
Voice agent
A creditor servicing its own account
Start the call and the live transcript appears here, turn by turn.
Chat agent
Same brain as the voice agent, over text
Start a conversation and the agent works the procedure with you: verification, disclosure, then the account itself.
Four things holding that conversation together
Your SOP is the control flow
The procedure you already own becomes a step graph. The agent is always at a known step, and only the transitions defined for that step are available.
The harness bounds every turn
Disclosures, prohibited phrasing, and tool authority are enforced in code around the model, not requested of it in a prompt.
Context with provenance
Account state, consent, commitments, and prior assertions resolve before the agent speaks, each traceable to the system that owns it.
Exits the model cannot override
Cease and desist, dispute, attorney representation, and distress route to fixed handling paths wherever in the call they surface.
Where these agents are deployed
The platform is the same in each. What changes is the procedure, the obligation set, and the systems of record the agent reads and writes.
Debt collection
Right-party contact, disclosures, disputes, and payment arrangements inside FDCPA and Regulation F limits.
Healthcare
Patient access, intake, eligibility, and balance conversations with HIPAA-aware handling on every turn.
Insurance
First notice of loss, claim status, and renewals with prescribed scripts and defined escalation triggers.
Financial services
Servicing, verification, and hardship conversations where every call has to survive an examiner reading it.
Performs. Complies. Proves.
See Rifa AI handle a live collection call with required disclosures, smart escalation, and full audit trail. Then decide if your current system can keep up.
