One platform for conversations you can prove
Voice and chat agents that follow your rules, hand off with context and leave a provable record. Tested before launch, audited live.
Demo magic breaks on real-world compliance
Three things break the moment an agent leaves the demo and meets a real customer.
- AGENT
Hi, calling about your account. Can you confirm the balance is still outstanding?
Mini-Miranda never delivered - CUSTOMER
I want to dispute this balance.
- AGENT
Sure. So about that outstanding balance, can you pay today?
Dispute ignored, script continued
- 01
Passing a demo is not proof of reliability.
Real customers interrupt, rephrase and go off-script, and LLM responses vary. Demo tests cannot guarantee live calls.
- 02
Compliance is not a prompt.
Disclosures, calling windows and consent are rules that must hold on every call, not suggestions a model may follow.
- 03
Nobody can prove what happened.
Without transcripts, checkpoint results and reason codes you cannot answer a regulator or improve the agent.
- Containment rate
- 94.2%+
- Compliance pass rate
- 99.9%
- Throughput increase
- 3.2x
- Cost reduction
- 67%
Agent Lifecycle Platform
One Agent Operating Procedure (AOP) guides how your agents are built, tested, monitored and improved.
What Rifa agents actually do
Not a list of model features. These are the jobs an agent completes without a person in the loop.
Conversations
Handle routine conversations end to end
Payments, account questions, scheduling and claim status updates, without an agent involved.
Jobs completed on a live account
- Payment arrangement$485 installment, 12 days past due. New date recorded and confirmed by SMS.Completed
- Account statusBalance, last payment and next due date read back from the CRM.Completed
- Disclosure deliveryMini-Miranda and recording consent delivered before any account detail.Verified
Hear the agents on a call
Recordings with the collections and healthcare agents, one per workflow. Pick a call and press play.
First-party collections
Reflect is your control tower for AI operations
Searchable transcripts, handoff reason codes, workflow adherence and disclosure checks, in one place your risk team can open.
- Every call transcribed, searchable and linked to its account
- Checkpoint results recorded per call, not sampled
- Handoff reason codes on every escalation
- Conversations6.2%
- 12,480
- Containment1.4 pts
- 94.2%
- Checkpoint pass0.2 pts
- 99.7%
- Escalated8.1%
- 724
- Dispute41%
- Hardship24%
- Attorney mention13%
- Asked for a person12%
- Low confidence10%
- Flagged for review
- 3.1%
- Audit passed
- 96.9%
Easily integrate into any environment
Prebuilt connectors for telephony, CRM, knowledge, marketing and data. API-first for the rest, with records written back.
Ready for the security review
Certified, audited and documented before your first call.
Visit the Trust CenterSOC 2 Type II
Security controls independently audited every year.
ISO 27001
Information security management system standard.
ISO 42001
Management system standard for using AI responsibly.
HIPAA + BAA
BAA available for workflows that touch patient data.
- AES-256 at rest
- TLS 1.3 in transit
- SSO and role-based access
- Full audit logs
- Recording and consent
- 99.9% uptime SLA
From the documents you already have to a live, provable agent.
Drop in your procedures in any format, connect your systems and go live behind a test gate. Every version can be rolled back.
01 · Set up
Drop in what you already have
Upload SOPs, scripts and policies in any format, even a plain description. Agent Studio turns them into an AOP, and every rule becomes a test.
02 · Connect
Plug into your systems
Connect the CRM, telephony and payment systems your team already runs. Prebuilt connectors, API-first for the rest. No new stack to adopt.
03 · Go live
Go live behind the test gate
Nothing deploys until the suite is green. Start in shadow mode, then scale up. Reflect scores every call and any version can be rolled back.
Platform questions
How the platform is built, what it connects to, and what happens when a call needs a person.
The platform is the engine: the procedure runtime, the guardrails and the evidence layer. The products are what you use on top of it. Every product runs on the same platform, so a rule you set once holds everywhere.
Either. Build agents yourself in Agent Studio or work with our integration team. Either way, you get compliant agents with full observability from day one.
Voice and chat run on the same AOP, so a rule you set once holds on both. A conversation can move from chat to a call and the agent carries the context across, so the customer does not start again.
Every rule in the AOP is enforced as a checkpoint, not suggested in a prompt. Each rule becomes a test, nothing deploys until the suite is green, and Reflect records whether every checkpoint held on every call in production.
Telephony and chat platforms such as Five9, Twilio, Amazon Connect, Genesys and Cisco; CRMs including Salesforce, HubSpot, Dynamics 365, ServiceNow and Zendesk; knowledge in Google Drive, Contentful or plain PDFs; and data platforms from Amazon S3 to Databricks. Anything else connects through the API, and outcomes write back to your system of record.
Disputes, hardship, attorney mentions and distressed callers transfer to your team in the moment, with full context and a reason code, never as a cold handoff.
Performs. Complies. Proves.
See the platform handle a live call with required disclosures, a clean escalation, and the record to prove it.
