Patient calls that verify first and never guess
Intake, appointments and routing under HIPAA controls, with the patient's identity verified before anything is read out.
- SOC 2 Type II
- ISO 27001
- ISO 42001
- HIPAA and BAA
- Containment rate
- 94.2%+
- Compliance pass rate
- 99.9%
- Throughput increase
- 3.2x
- Cost reduction
- 67%
In healthcare, every conversation is a compliance event
Scripts, disclosures and guardrails set by regulators have to hold on every call. Today that work is done by large human teams.
- 01
Every call touches PHI
Identity, insurance and appointment details are protected once spoken. A wrong answer to the wrong person is a breach.
- 02
Front desks are the bottleneck
Hold times, missed calls and no-shows cost access to care, and the same question gets a different answer depending on who picks up.
- 03
Nobody can prove what was said
Without transcripts and checkpoint results you cannot show a privacy officer what the agent disclosed, or to whom.
Every call scored. None sampled.
What the agent handles in healthcare
Each workflow is a section of the same Agent Operating Procedure (AOP), with its own tests and its own audit checks.
Access
Patient intake
New-patient details, insurance capture and consent, written to the record before the visit.
- Patient
- Verified · DOB and last 4
- Insurance
- Plan captured · in network
- Consent
- Text reminders · yes
- Written to
- Patient record
Checkpoints on this call
- Identity verification
- HIPAA notices
- Recording consent
- Safety screening
4 of 4checkpoints passed, written to Reflect
Don't read about it. Hear it.
Pick a situation and call the agent your customers would get. Accounts and names are fictional. Every call is recorded and scored in Reflect.
Rules the AOP encodes for patient calls
Every rule becomes a test. Nothing deploys until all pass. Reflect scores live calls on the same rules.
Visit the Trust Center- SOC 2 Type II
- ISO 27001
- ISO 42001
- HIPAA and BAA
- AES-256 at rest
- TLS 1.3 in transit
- Identity verificationTwo items confirmed before any appointment or account detailTest · pass
- HIPAA noticesPrivacy notice delivered and logged, BAA availableTest · pass
- Recording consentCaptured at the top of the callTest · pass
- Safety screeningVerbatim questions before imaging; any yes routes to a nurseTest · pass
- Policy statementsLate-cancellation policy stated once, factually, never a whyTest · pass
- Third partiesVerified guardians only; spouses and others hear the HIPAA wallTest · pass
Healthcare questions
What the agent does on the call, what it will never do, and how you prove it afterwards.
Two items are confirmed, typically date of birth and a phone or record number, before any appointment or account detail is read out. Unverified callers, including spouses, hear the HIPAA wall.
Yes. Rifa signs a Business Associate Agreement for workflows that touch protected health information, and that information is encrypted at rest and in transit. Our security team covers the specifics during your review.
Yes. The agent reads open slots from your EHR or practice management system through the API, offers at most two at a time, and writes the booking, the reminder consent and the call summary back to the record.
The agent never gives clinical advice. Medication and symptom questions go to a nurse callback, and a yes or unsure answer on a safety screening routes to a nurse before anything is booked.
English today, with more languages on request. Every language runs on the same AOP, so verification, notices and the audit trail hold the same way.
Open the call in Reflect: transcript, recording, checkpoint results and the reason for any transfer, searchable by patient, agent or campaign. Every call is scored, not a sample.
Performs. Complies. Proves.
See the platform handle a live call with required disclosures, a clean escalation, and the record to prove it.
